Shipping conditions

The following shipping conditions are valid for orders placed via our online store.

Prices excl. VAT
CountryShipping timeShipping costs
Germany1-3 working days15€
EU countries (Austria, Belgium, Netherlands, Luxembourg, France, Czech Republic, Poland, Ireland, Spain, Portugal, Norway, Finland, Sweden)2-4 working days30,00€
Switzerland2-4 working days31,48CHF

The information on the shipping time refers to our empirical values and are not guaranteed delivery times.

Returns

If you are dissatisfied with your product or delivery, please feel free to contact us and we will help you.

If you would like to send us a product, please use the contact form below. Or send us an e-mail to sales@viveroo.com. Please use the keyword “Return” as subject and one of the reasons for return mentioned below. For example, a subject line could be:

Subject: Return #3 Product damaged

Please include your order or delivery note number in the e-mail and describe your request briefly.

We will process your request as soon as possible and get back to you.

2 + 0 = ?

An explanation of the individual reasons for return can be found below and further information can be found in our cancellation policy.

Reason for returnDescription
#1 Wrong product versionThe iPad mount does not fit my iPad or the mounting kit does not fit my iPad mount
#2 Color of the product The iPad mount is the wrong color.
#3 Product damagedThe iPad mount or mounting kit has arrived damaged.
#4 Processing errorThe iPad mount is not of the quality I expected.
#5 Product different than describedThe product is different than described.
#6 Function not as describedThe product does not work as it should or does not work at all.
#7 Better offer discoveredI discovered the same product, at better conditions, in another store.
#8 Operation too complicatedThe operation is too complicated.