Right of withdrawal

  • Consumers have the right to withdraw from this contract within fourteen days without giving any reason.
  • The withdrawal period is fourteen days from the day on which you or a third party named by you, who is not the carrier, have taken or has taken possession of the goods.
  • To exercise your right of withdrawal, you must send us

viveroo GmbH
Wewelsburger Straße 4
33154 Salzkotten
P +49 5258 220 99 0
F +49 5258 220 99 88
E-mail: info@viveroo.com

  • by means of a clear declaration (e.g. a letter sent by post, by e-mail or via our contact form) of your decision to revoke this contract.
  • You can use the attached model withdrawal form for this purpose, which is, however, not mandatory.
  • Zur Wahrung der Widerrufsfrist reicht es aus, dass Sie die Mitteilung über die Ausübung des Widerrufsrechts vor Ablauf der Widerrufsfrist absenden.

Folgen des Widerrufs

  • If you withdraw from this contract, we must refund all payments we have received from you, including delivery costs (with the exception of additional costs resulting from the fact that you have chosen a type of delivery other than the cheapest standard delivery offered by us), without delay and at the latest within fourteen days of the day on which we received notification of your withdrawal from this contract.
  • For this repayment, we will use the same means of payment that you used for the original transaction, unless expressly agreed otherwise with you; in no case will you be charged for this repayment.
  • We may refuse repayment until we have received the goods back or until you have provided proof that you have returned the goods, whichever is the earlier.
  • You must return or hand over the goods to us immediately and in any case no later than fourteen days from the day on which you notify us of the cancellation of this contract. The deadline is met if you send the goods before the expiry of the period of fourteen days.
  • You shall bear the direct costs of returning the goods.
  • You only have to pay for any loss in value of the goods if this loss in value is due to handling of the goods that is not necessary for testing the quality, characteristics and functioning of the goods.

Model Withdrawal Form

(If you wish to revoke the contract, please complete and return this form).

To:
Viveroo GmbH
Wewelsburger Straße 4
33154 Salzkotten
P +49 5258 220 99 0
F +49 5258 220 99 88
E-Mail: info@viveroo.com

I/we hereby revoke the contract concluded by me/us for the purchase of the following goods/provision of the following service:

______________________________________________________________

Ordered on / received on:

_____________________

Name of the consumer(s):

___________________________________

Address of the consumer(s):

___________________________________

Signature of the consumer(s) (only in case of notification on paper):

_____________________

Date:

_____________________