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Which iPad do I own?
Determine iPad model
Find model number
Use the model number to find out which iPad model you own. There are two ways to find the model number:
- Look on the back of the iPad.
- Open ‘Settings’ and tap ‘About’. You will find the model number in the top section. If the number displayed contains a slash “/”, this is the part number (e.g. MY3K2LL/A). Tap the part number to display the model number. This starts with a letter followed by four numbers and does not contain a slash (e.g. A2342).
Determine iPad model and mount
Can I put different iPads in the same holder?
Each viveroo mount is tailored to a specific iPad to provide the perfect user experience. You can find out which iPad fits which mount in the service area under “Determine iPad model and mount”.
Do you offer other colour finishes than those shown?
Other surfaces and colours are also possible on request. We will check this on a case-by-case basis and will be happy to provide you with an individual offer.
How secure is the optional locking system?
Our locking system prevents unauthorised removal of the iPad from the holder and is suitable for private and commercial applications. It is not intended for use in publicly accessible places. In addition, the iPad is not protected against vandalism.
What options do you have for the power supply?
Basically, we offer two options: Connection to the 230V power supply unit or power supply via POE. You can order the respective mounting set in our online shop.
Do you only support the iPad or also tablets from other manufacturers?
Our products are currently only available for the Apple iPad, as we can map all models here. Tablets from other manufacturers are too versatile in terms of connections and formats. In addition, the design of our products is in line with the design of the iPad.
How long does it take to repair defective components?
Our products are modular. Depending on the product, individual defective components can be replaced on site in a few simple steps.
Can the iPad’s home and power buttons be covered?
We recommend deactivating the function of these buttons in the operating system of the iPad. To do this, you must activate the “Guided Mode” in the settings.
What installation depth must I provide for wall installation?
The dimensions for the products can be found in the respective installation instructions in our download area.
Do you also offer software solutions?
No, we are exclusively a manufacturer of high-quality design products, such as the wall and table mounts for the Apple iPad. Whether for smart home control or as a cash register system, there are a large number of existing software and app solutions for the iPad.
Are you developing new products?
As a manufactory, we are constantly developing our products in order to be able to react to the changes in the market and the iPad. Our aim is to perfect every product.